Stanley Security Solutions

Customer service

Our customer service teams have been specially set up to handle the day to day contact with resellers and installers. Their knowledge of the products and markets give you the confidence you need when dealing with your customers. We pride ourselves on our relationships we have with our resellers and installers and all work towards providing you with quality products and service.

Systems design support

Many of our customers need assistance with putting together a system design or meeting a customer specification. We have staff that are fully trained in system design and specifications and can help architects, systems specifiers, design consultants and installers to put a specification and costing including drawings.

Order tracking

Order tracking takes the highest priority as we understand that once an order is placed our customers need to get installation moving very quickly. Our order system links directly in to manufacturing allowing us to track orders through to delivery. We will keep you informed of orders and our aim is to meet your delivery requirements each and every time.

Training

We understand the importance of sales and technical training.

We offer a comprehensive range of product training programmes that are designed to customer requirements including system users and installers. Training can take place at our local offices or at the customers’ premises.

Technical Support

To assist you with day to day technical issues we have a dedicated technical support team that are fully conversant with our equipment and are able to answer any queries promptly.

Quality

We are accredited to ISO 9001: 2000 and are audited to set the highest standards of service and quality with manufacturing and administration sites regularly audited. Many of our products have extended warranties or are guaranteed for life.

Marketing support

We have an extensive range of sales literature in various languages to help with sales development and can also assist with local advertising, exhibitions and marketing campaigns.

Online web support

Our website has an extensive library of technical papers, FAQ’s and installation guides available to download. Some information requires a login and password. We are committed to providing more information on line as we know our customers prefer the flexibility that the website provides - available 24/7.